Frequently Asked Questions

You get a shipping email with a tracking link when your order leaves us. You can also track it any time from your account, from the "Track your order" tab in this help window, or at track.wear.style using your order number and the mobile number on the order.

We quality-check and pack orders within about 4–6 business days, then hand them to the courier. Delivery time is on top of that and depends on where you are — see the Shipping & Delivery page.

Only before the order is dispatched. Email [email protected] with your order number as soon as possible — we can update the address, change a size or colour, or remove an item while it is still with us. Nothing can change once it has shipped.

Email [email protected] with your order number before it is dispatched and we cancel it and refund you in full. After dispatch, use the returns process. Digital products can't be cancelled once the access link is sent.

Check the address you entered and your spam folder. If nothing arrives within 7 days of ordering, contact us with your name and the email or phone you used and we'll resend it.

Occasionally a piece shown as in stock is claimed by an earlier order and sells out while yours is being packed. When that happens we refund that item and ship the rest.

A new shipment can take 1–7 days to show its first scan while it moves through the first facility. If there's no movement after that, contact us.

Within India and to most countries. India: free over ₹1,000, otherwise a flat ₹100. International: free over ₹10,000, otherwise a flat ₹3,500. Prices shown in another currency are an indicative conversion of these rupee amounts.

On international orders, any import duties, taxes or clearance fees are set and collected by your country's customs when the parcel arrives. They are your responsibility, vary by destination and item, and are not included in the price or the shipping charge.

Check with others at the address and any secure spots, then contact the carrier with your tracking number. If it's still missing, contact us and we'll help investigate.

Items can ship from different locations, so an order may split into separate tracked parcels. Contact us only if something is missing after all tracked parcels show delivered.

Some carriers need a signature. Use your tracking number to set delivery instructions or reschedule with the carrier.

You have 7 days from delivery to request a return of most items, in unworn condition with tags and original packaging. Innerwear, bodysuits, lingerie, socks, swimwear, jewellery and cosmetics can't be returned for hygiene reasons, and items marked final sale or digital products are non-returnable. Full details on the Refunds & Cancellations page.

Open the order in your account or contact [email protected], tell us the item and reason, and we'll send return instructions and the address. Don't ship anything back before it's approved.

You arrange and pay return shipping for a change-of-mind return, and the original shipping charge isn't refunded. If the item was faulty, damaged in transit or the wrong item, we cover the return and refund you in full.

Once we receive and inspect the return we email you the outcome; approved refunds go to your original payment method within 7–10 business days, and your bank may take a few more days to post it. You can choose store credit instead, which is usually faster.

Email [email protected] within 2 days of delivery with your order number and photos. We'll arrange a free return and a full refund or replacement — your choice.

For delivery in India: cards, UPI and net-banking via Cashfree. For international delivery: PayPal. We do not offer Cash on Delivery. Your card, UPI or bank details go straight to the payment provider — Wear.Style never sees or stores them.

You can switch the display currency from the header to see indicative prices, but every order is charged in Indian Rupees (INR). Your bank or PayPal converts at their rate, which may differ slightly from the figure shown on site.

Check the card number, expiry, CVV and billing details, make sure international transactions are enabled with your bank, or try another card or method. Nothing is charged for a declined attempt.

Only one coupon applies per order, most codes exclude sale items and can't be combined with other offers, and each code has a use limit and may expire. Check the code hasn't already been used.

Yes — new customers can use the code shown on the Offers page for a percentage off their first order.

On prepaid orders over ₹2,000 you earn 10% of the order value back as Wear.Style store credit, added to your wallet after the order is confirmed and usable on your next order.

Share your referral link from your account. A friend who signs up through it gets 10% off their first order, and once they place a qualifying first order you get a ₹500 store-credit coupon.

Store credit (from cashback, referrals or goodwill) sits in your wallet and applies to future orders. It has no cash value and can't be transferred or withdrawn. Money you earn as a seller or affiliate is separate and can be withdrawn as described in those programmes.

Take your own measurements and compare them with the size chart on each product page. Between sizes, size up. You can also ask the AI Stylist about a specific piece's fit.

Both. Some pieces are sold by Wear.Style; others are listed and dispatched by independent brands through our Studio programme. Wear.Style handles checkout, payment and support either way, and your order confirmation shows who sells each item.

Sometimes. Check again within about two weeks — pieces still unavailable after that are usually discontinued.

A free AI stylist at /stylist that suggests outfits for your occasion, weather, budget and taste and links pieces you can buy here. It's guidance, not a guarantee of fit.

No — you can check out as a guest. An account makes tracking, returns, your wallet and the referral programme easier, and remembers your addresses and style profile.

Yes — choose phone sign-in and we send a one-time code by WhatsApp. You can also use an email address and password.

On the login page choose "Forgot your password?" and follow the emailed reset link.

Use the unsubscribe link at the bottom of any marketing email, or email us. You'll still get essential order and account emails.

There is no separate app in the App Store or Play Store, and you don't need one. Wear.Style is built to run like an app straight from your browser: add it to your home screen and it opens full-screen with its own icon, keeps you signed in and your bag, and still shows pages you have already opened when you are offline. Step-by-step instructions for iPhone, Android and desktop are at /wa-app.

On iPhone: open wear.style in Safari, tap the Share button, then "Add to Home Screen". On Android or on desktop Chrome or Edge: open the browser menu and choose "Install" or "Add to Home screen". Full walkthrough with pictures: /wa-app.

No. Because it runs in your browser you are always on the current version — there is nothing to download or update. The installed copy keeps a cached copy of pages and files on your device so it loads fast and works offline; that copy refreshes automatically whenever you are online.

Checkout runs over TLS encryption, passwords are stored only as secure hashes, and payment details are handled entirely by Cashfree or PayPal — we never see or store your card or bank details.

We keep your account, order and (if you add it) style-profile data, plus your chats with the AI assistants. You can view and edit most of it in your account, and request deletion of anything we're not legally required to keep. See the Privacy Policy.

Yes — against your session, and your account if you're signed in. Our team may review them to help you and improve the service, and they're processed by our AI provider to generate answers. Don't enter anything you wouldn't want stored.