Legal

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns are processed within 3–4 days of us receiving them.

To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at [email protected] or submit a request via the contact page. If your return is accepted, we'll send you return shipping instructions. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once that return is accepted, place a separate order for the new item.

Refunds

Once we've received and inspected your return, we'll let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method (or by bank transfer where that isn't possible) within 7–10 days. It can take extra time for your bank or card issuer to post the refund.

Questions

Reach us any time via [email protected] or the contact page.

Effective 1 September 2026.