Legal

Refunds & Cancellations

You have 7 days from delivery to request a return for most items. This page explains what can be returned, how, and when you get your money back.

Cancelling an order

You can cancel any order before it is dispatched — email [email protected] with your order number and we’ll cancel it and refund you in full. Once an order has been processed or handed to the courier it can’t be cancelled; use the returns process below instead. Digital products cannot be cancelled once the access link has been sent.

Return window and condition

Request a return within 7 days of delivery. To be eligible, the item must be:

• unworn, unwashed and undamaged, with all tags and hygiene stickers still attached;
• in its original packaging; and
• accompanied by proof of purchase (your order number is enough).

Items that can’t be returned

For hygiene and safety reasons we can’t accept returns of innerwear, bodysuits, lingerie, socks, swimwear, jewellery, and cosmetics or beauty items. We also can’t accept:

• items marked final sale or non-returnable on the product page;
• digital products and subscription periods once the access link has been sent (unless faulty or not as described);
• anything damaged through wear or misuse after delivery.

How to start a return

Open your order from your account, or contact us at [email protected] or through the contact page, and tell us which item(s) and why. If the return is accepted we’ll send return instructions and the address. Please don’t ship anything back before it’s approved — unrequested returns can’t be processed or refunded.

Return shipping

Return shipping is arranged and paid by you, and the original shipping charge is not refunded. If the item was faulty, damaged in transit, or the wrong item was sent, we cover return shipping and refund you in full — see below. For international returns you also bear any re-import charges, and duties you already paid to your local customs are not refundable by us.

Faulty, damaged or wrong items

Please check your order on arrival. If something is defective, arrived damaged, or isn’t what you ordered, email [email protected] within 2 days of delivery with your order number and photos. We’ll arrange a free return and give you a full refund or a replacement — your choice.

Refused or undeliverable parcels

If a parcel is refused, or is returned to us because the address was wrong or incomplete or no one collected it, we may deduct a restocking and re-shipping charge of 30–50% of the item value before refunding the balance.

How you’re refunded

Once we receive and inspect your return we’ll email you whether it’s approved. Approved refunds go back to your original payment method within 7–10 business days of that email (your bank or card issuer may take a few more days to post it). Where a refund to the original method isn’t possible, we’ll refund by bank transfer or, if you prefer, as Wear.Style store credit — store credit is usually the fastest option. Refunds cover the price of the returned item(s); original shipping and any duties are not included.

Discounts and store credit on a returned order

If you used a coupon, the discount is recalculated on what you keep — a refund reflects the actual amount you paid for the returned item after any discount. Store credit you spent on the order is returned to your wallet.

Exchanges

The quickest way to swap a size or colour is to return the item you have and place a new order for the one you want once the return is accepted.

Questions

We’re happy to help — [email protected] or the contact page. This policy doesn’t affect the rights you have under the Consumer Protection Act, 2019.

Effective 12 September 2026.